Hotels Information

Yesterday in Dubai, there was held 16th edition of World Travel Awards voted by travel agents from all over the world.
This time awards were given in the Middle East section in categories divided by the country, and general group with the title
Middle East's Leading for the best in the category.

Similar to the last years most Middle East categories has been won by businesses connected with Dubai,
the country which is determined to make the Trade and Tourism the basement of its economy.
Traditionally Dubai awarded title Middle East's Leading Destination with the best Airport,Marine,Cruise Port, Tourist Board and Travel Company.
Like last year the award in category Middle East's Leading Hotel has been scored by Dubai's symbol Burj Al Arab.
the other hotels which won their categories are as follow:
Jumeirah Emirates Towers in Business Hotel,
Dubai World Trade Centre in Conference Centre,
Grand Hyatt the leading Conference Hotel,
and in the category New Hotel - The Address.
The hotel Monarch in Dubai, where the awards ceremony was held awarded the title Middle East's Leading Suite,
Al Qasr at Madinat Jumeirah the Leading Resort.
To add more, Dubai government-owned Nakheel Hotels became the best Overseas Development Company.

The full list and relation at WTA site

After the long break we are back to our work.
The next year are going to bring many new news and insight views of the best
and the most convenient accommodation places on our Globe.
The team of Hotels Information wishes to all our readers
Merry Christmas and a Happy New Year!

Over the last decade and half the mad rush to India for business opportunities has intensified and elevated room rates and occupancy levels in India. Even budget hotels are charging USD 250 per day. The successful growth story of 'Hotel Industry in India' seconds only to China in Asia Pacific.

'Hotel Industry in India' have supply of 110,000 rooms. According to the tourism ministry, 4.4 million tourists visited India last year and at current trend, demand will soar to 10 million in 2010 – to accommodate 350 million domestic travelers. 'Hotels in India' has a shortage of 150,000 rooms fueling hotel room rates across India. With tremendous pull of opportunity, India is a destination for hotel chains looking for growth. The World Travel and Tourism Council, India, data says, India ranks 18th in business travel and will be among the top 5 in this decade. Sources estimate, demand is going to exceed supply by at least 100% over the next 2 years. Five-star hotels in metro cities allot same room, more than once a day to different guests, receiving almost 24-hour rates from both guests against 6-8 hours usage. With demand-supply disparity, 'Hotel India' room rates are most likely to rise 25% annually and occupancy to rise by 80%, over the next two years. 'Hotel Industry in India' is eroding its competitiveness as a cost effective destination. However, the rating on the 'Indian Hotels' is bullish.'India Hotel Industry' is adding about 60,000 quality rooms, currently in different stages of planning and development and should be ready by 2012. MNC Hotel Industry giants are flocking India and forging Joint Ventures to earn their share of pie in the race. Government has approved 300 hotel projects, nearly half of which are in the luxury range. Sources said, the manpower requirements of the hotel industry will increase from 7 million in 2002 to 15 million by 2010.

With the USD 23 billion software services sector pushing the Indian economy skywards, more and more IT professionals are flocking to Indian metro cities. 'Hotel Industry in India' is set to grow at 15% a year. This figure will skyrocket in 2010, when Delhi hosts the Commonwealth Games. Already, more than 50 international budget hotel chains are moving into India to stake their turf. Therefore, with opportunities galore the future 'Scenario of Indian Hotel Industry' looks rosy.

The rise of the automobile in the early twentieth century reordered the nation's transportation regime and marked the beginning of a new hotel age that lasted for more than two decades. The nineteenth-century American hotel system had been predicated upon long-distance, point-to-point, steam-driven water and rail transportation, and the gradual transition to automobility wrought major changes in the hotel industry. In an effort to secure the patronage of drivers, existing hotels added parking facilities, and new establishments incorporated them into their building plans. Other developers created the motor hotel, or motel, a new hotel variant which, instead of being located in cities and other travel destinations, was typically sited on inexpensive land along the roads in between. The automobile also influenced the hotel industry in construction and management techniques, as Fordist mass production fostered a corresponding drive for standardization and scale in hotels. E. M. Statler was the foremost figure in this cause. In 1908, he opened the first chain of hotels dedicated to his belief that hospitality should be made as similar as possible in every location. Statler's success with a business model based on cost cutting and scientific management made him the leading hotelier of his time and an important influence upon twentieth-century hotel administration. By 1930, as the Great Depression was putting a definitive end to this period of hotel building, the Census Bureau counted more than 17,000 hotels in the United States.

The American hotel industry expanded at a previously unseen pace following World War II. The three-decade economic boom of the postwar years increased the incidence of commercial travel and sent incomes soaring, and the success of organized labor distributed wealth more evenly and made paid vacations a reality for millions of workers. Meanwhile, the creation of the interstate highway system and the emergence of safe and reliable passenger aircraft made travel easier and more broadly subscribed than ever before. Hotels emerged as an important terrain of struggle in the conflictual domestic politics of the era. When civil rights activists demanded an end to racial discrimination in public accommodations, the special legal status of hotel space became a crucial consideration in the litigation strategy of the National Association for the Advancement of Colored People (NAACP). It was no coincidence that the constitutionality of the Civil Rights Act of 1964 was definitively established by the Supreme Court's ruling in Heart of Atlanta Motel v. United States.

Hotels were similarly implicated in international politics. Americans ventured abroad in increasing numbers during the postwar years, and the nation's hotel industry expanded globally in order to accommodate them. In the context of Cold War geopolitics, American-owned hotels in foreign countries also served as exemplars of the benefits and vitality of capitalism. Conrad Hilton in particular spoke of his company's overseas properties, particularly those along the Iron Curtain, as valuable assets in the fight against communism. In a world simultaneously divided by politics and connected by transportation, hotels were important symbolic sites.

The American hotel industry benefited greatly from the uneven prosperity of the 1980s and 1990s and entered the twenty-first century as a large and fast-growing segment of the national economy. The hotels of the United States employed well over 1.4 million people and collected more than $100 billion per year in receipts. They formed a dense network of 53,000 properties comprising some 4 million guest rooms nationwide. Internationally, the industry operated more than 5,000 overseas hotels with over half a million rooms.

From its beginnings as an experimental cultural form, the American hotel became a ubiquitous presence on the national landscape and developed into an immense and vital national industry. The hotel system transformed the nature of travel, turning it from an arduous and uncertain undertaking of the few into a predictable and commonplace activity of the many. On the way, the hotel became instrument, ornament, symptom, and symbol of America's continental and international empire.

UniFocus, a global pioneer in the hospitality industry for performance, resource management and closed-loop feedback solutions, announced that BestCities Global Alliance has selected the firm’s MEETINGScope™ solution to help them assess and improve customer satisfaction for meeting planners. Their decision was based upon the recommendation of one of their alliance partners, the Puerto Rico Convention Bureau. BestCities Global Alliance is the world's first and only convention bureau alliance with eight partners on five continents.

MEETINGScope™ is a Web-based feedback solution that helps convention-visitor bureau and other hospitality organizations improve the meeting event experience and keep their locale on the map as a top destination.

“The BestCities Global Alliance wanted to change from an email-based client feedback to an online feedback system,” said Lisa Klint, general manager of BestCities Global Alliance Head Office based in Denmark. “UniFocus’ MEETINGScope was recommended by our partner in San Juan, and they demonstrated a versatile system that could be used for convention bureau client evaluations. As we transition from pilot phase into full production, we fully expect to get a higher client response rate, better and more flexible reporting options across our eight partners, and enjoy the benefit of a more user-friendly system for our clients. We have also recently implemented a quality management system and our partners of the Alliance are soon to be certified by an independent third party, Lloyd’s Registered Quality Assurance. MEETINGScope helps to demonstrate our client focus in line with our Quality Policy.

“We are especially excited about MEETINGScope‘s instant-reporting feature,” continued Klint. “This kind of functionality enables us to take action immediately and have a much quicker recovery time in the service experience of the meeting planner.”

Klint said UniFocus staff members have gone out of their way to help them customize MEETINGScope™ for BestCities Global Alliance’s challenging requirements.

“The UniFocus team has been very responsive and fast,” she said. “Since the nature of our alliance is truly global—as we’re in six different global time zones from Australia to Canada—this can be a challenging environment as most of our communication is virtual. UniFocus is doing a great job in adapting MEETINGScope to meet our specific needs. As we move out of the pilot stage, we believe the system will prove to be flexible enough for our different organizations while enhancing the approach of the Alliance team.”

“Our partnership with BestCities Global Alliance represents a major milestone in our ability to gain traction in the convention and visitors bureau space,” said Mark Heymann, UniFocus President and CEO. “UniFocus continues to gain mindshare in the hospitality industry as more companies take advantage of our Web-based technologies to optimize their service quality, performance, operations and profitability. We are committed to helping organizations such as BestCities Global Alliance grow their business by enabling them to acquire client feedback more efficiently, intelligently analyze that data and enhance service delivery.”

UniFocus executives have provided technology leadership to the hospitality industry for more than 25 years. The Dallas-based firm provides proven technology solutions to convention bureaus, hotels and resorts that enable operators to more efficiently manage their workforce and gain a 360-degree view of the employee and customer experience. Equipped with superior business intelligence and labor management technology, UniFocus clients optimize quality, satisfaction, operational efficiency and profitability – with a higher ROI.

UniFocus is a business partner of the International Association of Convention & Visitors Bureaus.

MEETINGScope™ is a Web-based solution that offers CVBs, hotels, resorts and other hospitality organizations a state-of-the-art tool that streamlines communications, engenders successful meetings, analyzes each aspect of key service-delivery factors, and provides historical data capture for trending and strategic planning—all of which combine to enhance relationships with meeting planners.

Among the benefits MEETINGScope™ offers are:

· Web-based survey technology and e-mail correspondence—essential to reaching today’s busy meeting planners—that deliver higher response rates and maintain statistical reliability.

· Immediate ‘Hot Button’ reports showing important service concerns, even in first-time-business situations.

· A database of more than 100,000 meeting-planner profiles.

· Benchmarking, team performance and results reporting across each department that are delivered in an online system in real-time.

· An integrated Action Plan Tracking System that ties in directly to MEETINGScope to ensure that proper service recovery occurs.

· MEETINGScope training and support provided by a UniFocus team that has decades of hospitality and meeting sales experience.

In June 2005, U.S. Secretary of Labor Elaine L. Chao announced a series of investments totaling more than $2 million to address the workforce needs of the hospitality industry. These investments result from forums which the U.S. Department of Labor hosted over the past year with industry leaders, educators, and the public workforce system to identify the industry’s hiring, training, and retention challenges.

DOL has sought to understand and implement industry-identified strategies to confront critical workforce challenges. It has listened to employers, representatives from industry associations, and other stakeholders in the hospitality industry regarding their efforts to identify challenges and implement effective workforce strategies. However, the challenges they face are too complex for one organization to solve alone. DOL’s Employment and Training Administration is supporting comprehensive partnerships that include employers, the public workforce system, and other entities that have developed innovative approaches that address the workforce needs of business while also effectively helping workers find good jobs with good wages and promising career pathways in the hospitality industry.

This set of workforce solutions is based on the hospitality industry’s priorities that address issues such as:

• Image: Like other service sectors, hospitality careers are often stereotyped as low-wage and entry-level with little opportunity for advancement. Consequently, qualified workers, especially youth, are unaware the range of hospitality careers available.
  
  
• Recruitment: Historically the hospitality industry had drawn heavily from the youth labor pool to meet their workforce needs, but in recent the industry has been left with an insufficient pipeline of new workers to satisfy demand. Faced with a shrinking pipeline of workers, the hospitality industry is increasing its recruitment efforts towards youth and developing targeted strategies for previously untapped labor pools.
  
  
• Retention: High turnover is a key challenge in the hospitality industry. The restaurant, hotel and lodging sectors have difficulty retaining skilled workers because of the negative image that the industry faces.
  
  
• Language skills: English proficiency is a key challenge because a large percentage of the hospitality workforce does not speak English as their primary language. Employers seek language training programs that allow workers to effectively perform their job, which includes providing good customer service and understanding safety requirements.
  
  
• Employability/Soft Skills: Employers have difficulty finding workers who possess basic “soft skills,” which are often a prerequisite for success in a customer service-oriented field.
  
  
• Consistent training models and skills certifications: The hospitality industry as a whole lacks consistency and portability in their training models and skill certifications. Many employers run their own internal training programs for entry-level workers, which makes it difficult to monitor the content of training and the skills acquired.
  
  

The grants are intended to provide genuine solutions, leadership, and models for partnerships that can be replicated in different parts of the country.

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